Eliant Engage 1.5

A customer experience management tool designed for homebuilders and vendors’ field representatives. Each homebuilder representative receives real-time notifications about their upcoming and recently received customer evaluations, keeping them engaged with their customers from sales to customer care. This ensures the development of strong customer loyalty.

With continuous access to customer contact information and satisfaction ratings, Eliant’s innovative app simplifies communication with customers. Representatives can easily view each customer’s ratings, comments, historical data, and trends related to the service they provided.

• Upcoming list of customers awaiting evaluation.
• List of pending evaluations sent to customers. Track reminder emails and SMS notifications for these customers.
• List of recently received evaluations with complete feedback including scores and comments. Share notes visible to all representatives involved.
• Update customer contact details like email addresses and phone numbers in case of invalid or bounced data.
• Contact customers directly from the app via call or email using action buttons.
• Access your personal dashboard showcasing question rankings, historical trend graphs, statistics on all your customers, and other metrics for tracking your customer experience performance.